Last updated: 20 May 2026
Keswick Park is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a booking, contact us, or use our services.
1. Who we are
This website is operated by Keswick Park Hotel.
Data Controller: Keswick Park Hotel
Address: 33 Station Road, Keswick, Cumbria CA12 4NA, United Kingdom
Email: info@keswickparkhotel.co.uk
Telephone: +44 (0)17687 72002
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. What Information We Collect
We may collect and process the following information:
Information You Provide Directly
Messages submitted through our contact forms
Name
Email address
Telephone number
Postal address
Booking details and special requests
Payment information (processed securely by third-party providers)
Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Referring websites
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and analyse website performance.
3. How We Use Your Information
We use your personal information to:
Prevent fraud and protect our business
Process and manage reservations
Respond to enquiries
Provide customer support
Send booking confirmations and important service communications
Improve our website and services
Monitor website usage and performance
Meet legal and regulatory obligations
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
Consent – where you agree to receive marketing communications or accept certain cookies
Contract – to process bookings and provide services
Legitimate Interests – to operate and improve our business
Legal Obligation – to comply with tax, accounting and regulatory requirements
5. Booking and Payment Providers
We may use trusted third-party providers to process reservations and payments. These providers will only receive the information necessary to perform their services and are responsible for protecting your data in accordance with applicable laws.
6. Analytics and Website Services
We may use tools such as Google Analytics and Google Search Console to understand how visitors use our website and to improve performance.
These services may collect anonymised or pseudonymised usage data, including IP addresses and browsing behaviour.
7. Marketing Communications
If you opt in to receive marketing communications, we may send occasional emails about offers, events or updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not send marketing emails without your consent where consent is required by law.
8. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Booking and payment providers
- IT and website service providers
- Professional advisers
- Government authorities or regulators where legally required
All third parties are expected to process your information securely and lawfully.
9. International Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses.
10. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Meet legal, tax and accounting requirements
- Resolve disputes and enforce agreements
Booking and financial records may be retained for up to seven years to comply with legal obligations.
11. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing based on legitimate interests
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
12. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration.
However, no website or internet transmission can be guaranteed to be completely secure.
13. Cookies
Our website uses cookies to enhance functionality, remember preferences and analyse traffic.
For more information, please see our Cookie Policy or use our cookie banner to manage your preferences.
14. Third-Party Links
Our website may contain links to third-party websites, including booking engines and social media platforms. We are not responsible for the privacy practices of those websites.
15. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated at the top of the policy.
16. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Keswick Park Hotel
33 Station Road, Keswick, Cumbria CA12 4NA, United Kingdom
info@keswickparkhotel.co.uk
+44 (0)17687 72002