This webpage sets out when and how we use the personal information that you or others provide to us through this website (the “Website”).
WHO ARE WE
We are Tong Limited, trading as Keswick Park Hotel, a company registered in England and Wales.
Our company registration number is 08065495.
Our registered address is West 2 Asama Court, Newcastle Business Park, Newcastle Upon Tyne, England, NE4 7YD.
HOW DO YOU USE MY DATA?
When you make a Reservation through the Website
When you make a Reservation through the Website, we will use your personal information to complete the reservation. The details we collect from you will include your name, address, email address, phone number and the name, address, email address and phone number of any person you are travelling with (your “Party”), where required.
When you phone us, write to us (by email or post) or use our website chat service
When you contact us (e.g. by phone, email, post or through our website chat service) with general or specific queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about any Accommodation (including the Information) or a Reservation.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
When you have expressed an interest in the Service:
This section applies if you have opted in to receive marketing communications from us, or have previously expressed an interest in the Service and not opted out.
We will handle your personal information (such as your name, email address, postal address, and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.
If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of the Service.
Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.
You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at firstname.lastname@example.org or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
If our business is sold:
We will transfer your personal information to a third party:
- if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
- If Tong Limited or the majority of its assets are acquired by somebody else, in which case the personal information held by Tong Limited will be transferred to the buyer.
We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.
In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 2 years.
WHERE IS MY DATA STORED?
We and our servers are based in the UK, so your personal information is stored in the UK.
We may from time to time need to transfer your personal data to third party data processors outside the European Economic Area ( EEA ) in order to our enhance our feature set in which case the processing of your personal information will involve a transfer of data outside of the EEA.
Whenever we transfer your personal information outside of the EEA, we ensure it is protected by making sure at least one of the following safeguards is in place:
- by transferring your personal information to a country that has been deemed to provide an adequate level of protection by the European Commission;
- by using specific contracts approved by the European Commission which give your personal information the same protection it has
- where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
You can contact us at email@example.com for the details as to how we protect specific transfer of your data.
All information you provide to us is stored on our secure servers or those of our third party data storage providers.
HOW LONG DO WE RETAIN YOUR DATA FOR?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements
To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
YOUR RIGHT TO OBJECT UNDER DATA ROTECTION LAWS
You have the right to object to us handling your personal information when:
- we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or
- for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.
WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?
You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email to firstname.lastname@example.org
Right of access
You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.
You also have the right to access your personal information which we are handling.
Right to rectification
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You can restrict our processing of your personal information where:
- you think we hold inaccurate personal information about you;
- our handling of your personal information breaks the law, but you do not want us to delete it;
- we no longer need to process your personal information, but you want us to keep it for legal reasons; or
- where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above, and are in the process of objecting to this use of your personal information.
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
Right to data portability
You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information.
This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.
Right to erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances:
- where we no longer need to use your personal information for the reasons we told you we collected it for;
- where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;
- when you object to our use of your personal information and we have no compelling reason to carry on handling it;
- if our handling of your personal information has broken the law; and
- when we must erase your personal information to comply with a law we are subject to.
Right to complain
You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
WHAT ABOUT WEBSITES WE LINK TO?
Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates.
If you follow a link to any of these websites, please note that you have left our Website and these websites have their own privacy policies.
We do not accept any responsibility or liability for these third party policies or websites. Please check their policies before you submit any personal information to these websites.
HOW DO I CONTACT YOU WITH FEEDBACK?